Frequently asked questions
Tap the + button in the tab bar. From there you can Search Food, Scan Barcode, AI Scan a photo of your plate, or Voice Log by describing what you ate.
The same menu also has Log Weight, Add Steps, and Log Workout. Water is logged from the hydration card on the Home tab.
Yes. Tap the + button and choose Voice Log, or open the Voice tab inside food search.
Describe your meal in a normal sentence and moonbelt turns it into food items. Voice results are estimates like any AI feature, so review the items and portions before saving.
AI estimates can be imperfect. Always review results before saving a meal. You can edit any logged item by tapping on it and adjusting the food name, portion size, or nutrition values manually.
If a particular food is consistently wrong, open food search and use the Manual tab to enter it yourself: name, portion, calories, and macros. Favourite a food you log often so it's one tap next time.
moonbelt has no password. You sign in either with Sign in with Apple, Sign in with Google, or with your email address.
If you use email, we send a 6-digit code to that address and you enter it in the app. The code expires after a short while, so request a fresh one if it stops working, and check your spam folder if it doesn't arrive.
Codes are rate limited. If you ask for several in a row you may be asked to wait a minute before requesting another. Make sure you're using the same method you originally signed up with.
Yes. Meals, weight, water, and your other logs are saved on your device first and sync to your account once you're back online, so you can log on a plane or with no signal.
Features that need a connection are unavailable until you reconnect: AI Scan, Voice Log, meal plan generation, and the AI Coach.
Streaks run on your daily goals: logging a meal, and hitting your calorie, protein, hydration, steps, workout, or sleep target.
Missing one day does not end a streak straight away. Every 7 qualifying days in a row banks a Streak Shield, and you can hold up to 2 at a time. A missed day spends a shield and your streak carries on. A streak only resets when you miss a day with no shield banked.
One thing to know: streak credit for a day closes 48 hours after that day ends. A log you add later is always saved and still counts toward your history, trends, and insights, but it will not bring a broken streak back.
Yes. Go to Profile → Connect Device. You can turn on steps, workouts, and sleep separately, and moonbelt reads only the ones you enable.
Workouts and sleep may originate from another app or a watch you've connected to Apple Health or Health Connect. moonbelt never writes anything back, and you can turn any category off at any time.
Yes, and you do not have to accept the number moonbelt suggests. Go to Profile → Goals and tap the edit icon next to Calories to set your own. Protein, carbs, fat, fiber, water, steps, workout minutes, and sleep can all be edited the same way, each within a sensible range.
If you would rather moonbelt work the numbers out again, open Profile → Goals and tap the edit icon on your weight goal. That walks you through your goal and pace and shows the new targets before anything is applied. Changing your eating style in Profile → Diet also re-splits your macros.
Keeping Profile → Personal Details up to date (height, weight, activity level) matters for the rest of the app, but it does not change your calorie and macro targets on its own. Use the weight goal step above when you want those recalculated.
moonbelt's targets are estimates for general wellness, not medical advice. If you have a medical condition, are pregnant or nursing, or have a history of disordered eating, speak with your doctor or a registered dietitian before making a big change.
Meal plans are generated by AI from the goals, preferences, allergies, and intolerances you enter. They're a helpful starting point, not medical advice, and AI can make mistakes.
Always review a plan before following it and check that every food is safe for you, especially if you have a food allergy, an intolerance, or a medical condition. Add your allergies and intolerances in your profile so the app can try to account for them, but please double-check each meal yourself.
If you have a medical condition that requires a controlled diet, talk to your doctor or a registered dietitian before following any plan.
Subscriptions are managed directly through the App Store or Google Play. moonbelt cannot cancel on your behalf.
iOS: Open Settings → tap your name → Subscriptions → moonbelt → Cancel Subscription.
Android: Open Google Play → tap your profile icon → Payments & Subscriptions → Subscriptions → moonbelt → Cancel.
Cancellation takes effect at the end of your current billing period. You keep full access until then.
Because subscriptions are billed through Apple or Google, refunds are handled directly by them:
Apple: Visit reportaproblem.apple.com and select the moonbelt charge.
Google Play: Visit play.google.com/store/account/subscriptions and request a refund there.
If you have trouble, email us at support@moonbelt.ai and we'll do our best to help.
moonbelt does not sell your personal information. We share data only with the service providers needed to operate the app, such as cloud infrastructure, AI processing, analytics, and crash reporting. Section 5 of our Privacy Policy lists every category and what it is used for. We do not share data for advertising or marketing purposes.
See our full Privacy Policy for details on every sub-processor we use.
Yes. Go to Profile → App Settings → Export My Data to request a copy of your nutrition history by email.
No. moonbelt provides educational and informational tools. It is not a medical device and does not provide medical advice, diagnosis, or treatment.
If you have a medical condition, are pregnant or nursing, have a history of disordered eating, or have any health concerns related to diet, please consult your doctor or a registered dietitian before making changes to how you eat.
Inside the app, go to Profile → App Settings → Delete Account. This deletes your profile, meal logs, weight history, and other content immediately, and it cannot be undone (backups are cleared within 30 days). There is no recovery period, so use Export My Data first if you want to keep a copy.
You can also request deletion by emailing privacy@moonbelt.ai from the address linked to your account. Full instructions, including what we delete and what we keep, are on our Delete Account page.
Note: cancelling your subscription does not delete your account. You need to delete it separately if you want your data removed.
Yes. moonbelt runs on both iOS and Android.
On iOS it connects to Apple Health; on Android it connects to Health Connect. Either one reads your steps, workouts, and sleep only if you turn those categories on, and moonbelt never writes anything back.